SwiftCourier
256 Yorkshire St, Rochdale, Lancashire, United Kingdom
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256 Yorkshire St, Rochdale, Lancashire, United Kingdom

FAQ

FAQ

What services does your logistics company provide?
We provide end-to-end logistics solutions including freight forwarding, cargo handling, warehousing, last-mile delivery, customs documentation, and international shipping management.
How do you ensure the safety and security of goods?
All shipments are handled using secure packaging, real-time tracking systems, insured transit options, and strict handling procedures to minimize risk and ensure safe delivery.
Do you support international shipping?
Yes, we manage international shipments across multiple countries, including customs clearance, documentation, and coordination with global carrier partners.
What industries do you serve?
We serve e-commerce, manufacturing, retail, pharmaceuticals, construction, and FMCG industries with tailored logistics and delivery solutions.
What freight options are available?
We offer air freight, sea freight, road transport, and express delivery services depending on shipment size, urgency, and destination.
Do you provide warehousing services?
Yes, we provide secure short-term and long-term warehousing with inventory management, loading, unloading, and distribution support.
Can shipments be tracked in real time?
All shipments are trackable using our online tracking system, providing real-time updates from pickup to final delivery.
When was the company established?
Our company was established with the goal of simplifying logistics operations and improving delivery efficiency for businesses of all sizes.
How has the company grown over time?
Over the years, we have expanded our fleet, warehouse capacity, and international partnerships to serve a wider customer base.
What is your company’s main goal?
Our goal is to deliver reliable, fast, and cost-effective logistics solutions while maintaining transparency and customer satisfaction.
How do you maintain service quality?
We maintain service quality through trained staff, modern logistics systems, performance monitoring, and continuous process improvement.
What is your refund policy?
Refunds are issued in cases of service failure, shipment cancellation, or verified delivery issues according to our terms and conditions.
How long does a refund take to process?
Approved refunds are processed within 5–10 business days depending on the payment method used.
How do you protect customer data?
We use secure servers, encrypted communication, and strict access controls to protect all customer and shipment data.
Do you share customer information with third parties?
Customer information is never sold or shared except where required for delivery operations or legal compliance.